If you are experiencing problems with your Mac Cube, there is a technical support number that you can call. Before calling, however, you may wish to look through this guide to see if your problem can be more easily solved.
Problem: Let's Go! will not launch or I get an error message when I try to launch
Let's Go!
Solution: Your color depth is most likely set to more than 256 colors, which the launcher is set to run in. To change your color depth, use the Monitors or Monitors and Sound Control Panel, which are accessable from the Control Panels folder in your Apple Menu. If you have a Control Strip on your desktop, simply select the color depth from there.
Problem: My CD will not eject.
Solution: There are probably programs still running off of the CD. Make sure all programs have been quit before ejecting the CD. You can tell if programs are still running by selecting the Application Menu on the desktop. It is at the top right-hand corner of the screen, just right of the clock and the AppleHelp question mark. Pull down to see if any Applications are open.
Also, make sure that you are ejecting CD's the correct way. Do not eject a CD through the "Special" menu or by opening the computer's CD ROM tray. Instead, select the CD, drag it to the Trash and let go.
Problem: A program will not launch.
Solution: There are several possible reasons for this. First of all, check to see if the program has a (PPC) after its name on the package or on its button in the "Let's Go!" launcher.
If your computer doesn't have a Power PC processor the program will not launch. You can use the application GURU (in the Utilities folder) to tell you what kind of processor your computer has.
Another reason may be that your computer is low on memory. To free up memory, make sure that there are no other applications running in the background. If you do not have much memory on your system, open up Extensions Manager (located in Control Panels in the Apple Menu) and turn off all the extensions except Apple CD-ROM, Sound Manager and QuickTime and restart your computer.
Many of these programs will work with Virtual Memory enabled. Virtual memory takes up hard drive space and uses it as memory. Virtual memory is not as fast as real RAM, but it often is good to run programs when you don't have enough memory. Our recommendation is to use it only if you have to and not keep it on all of the time, since some programs conflict with it. Programs on this compilation that are known to conflict with Virtual Memory are "Oil Cap Pro", "Beetle Run" and "Flaps".
One more reason may be that there is an Extension conflict. The solution to this is the same as a previous solution for memory. Turn off all extensions except Apple CD-ROM, Sound Manager and Quick Time.
If you are experiencing RAM problems, look in the "About This Macintosh" heading in the Apple Menu. It will tell you what programs are open and how much RAM they are using.
Problem: A program quits during operation.
Solution: This is very likely a Memory error or an Extension conlict. See the above solutions for details.
Poblem: A program runs very slowly.
Solution: If a program runs slowly, there are several possible reasons. The most likely is that you are running the program from the CD. While running off the CD saves hard disk space, it also runs programs much slower than if they are installed on your hard disk. Install frequently used programs onto your hard disk.
If a program is running slowly off of your hard disc, you may be running low on memory. Check "A program will not launch" for details.
Another possible reason is that your computer has a slower processor than the program was
designed for. There is no fix for this save trying the program on a different computer.
Problem: I get an error message when I quit a program running off the CD.
Solution: Some programs must write to the hard disc so they can save high scores, save files and so on. When you run these programs off of the CD (which cannot be written to) the program tries to write the data and subsequently fails to do so. To avoid this, never save high scores or files when running a program off the disc. The best solution is to copy the program to your hard drive.
Still having problems?
Our technical support number is 1-800-461-3986
Fax: 1-206-464-0601
E-mail: aztech.support@keanesea.com
Please be advised that Aztech New Media Corp. will provide technical support up to the level of the launcher program on this product. Questions and problems with individual applications should be dealt with by reading the "Read Me!" file that accompanies each application and contacting the author or company that represents the program.
